Finding a Better Way...
It all started in 2003... Our practice owner, Lauris Rigdon, was working as a physical therapist for a large group practice. He found it very rewarding to be able to help so many patients and enjoyed the daily challenges his new patients brought. Lauris was however never happy with the status-quo and was always looking for ways to improve. Many of his ideas and thoughts were met by "red tape" and corporate policies and procedures making change nearly impossible to achieve.
He spent months researching the world of physical therapy wondering if he could do it better. He learned quickly that there was a better way... He figured out how he was going to craft his unique brand of physical therapy. It was going to be a clinic where therapists would connect with patients on whole, not seeing them just as a body part or a number. His clinic would also allow therapist the opportunity to spend quality one on one time with patients guiding them through out the entire rehab process. It would also be a place where patients wouldn't have to wait to get the care they need. Our practice would value their time and commitment as treat it as important as ours. He figured out there was a better way and everyone would soon see.
Later that year he decided he was going become an entrepreneur and open his own physical therapy practice . After countless hours of research and planning, his Onondaga Hill Clinic opened it's doors on August 4th, 2003. With 2 patients on his first day, he was ready to go! As a new business he had to wear all of the "hats" of this solo operation. He was responsible for treating patients, answering phones, understanding insurance and billing, and the list goes on. As the word got out about Onondaga Physical Therapy and the quality care patients were receiving, he realized he was going to need help.
Early in 2004 he hired his first physical therapist and soon thereafter an office manager to a handle many of the day to day tasks. While working with patients, he began to refine this unique brand; a way of life for his patients. It didn't take him long to understand he wouldn't be able to keep up with demand and would have to train others to help deliver this same high level of care.
Two additional clinics later and a growing team, he has made it a priority to share and train this unique level of care with everyone. As Onondaga Physical Therapy has grown, he has not wavered from the principles that brought him early success. Every therapist, every patient care coordinator and every office manager understands, believes and practices these same core values that got us to where we are today.
As you read this, we are hopeful to share our story with you and promise to deliver the same high level of satisfaction so many people have been able to experience. We look forward to helping you achieve your goals and can't wait to meet you!